Frequently Asked Questions (FAQ's)
Support related FAQ's are towards the bottom
What is Elysian and what does it do?
Elysian empowers people to transcend themselves in a way they've never been
able to before by providing a gateway where they can connect and interact with
others virtually, through their Avatar. Our platform provides a next-generation
solution for anyone who wants to take their connections to an entirely new level,
or would like to build a legacy for future generations.
Is Elysian a social media
platform? And if so, how is it different from the others?
Social platforms can sometimes feel like one way street, and often leave us
feeling more disconnected. Elysian changes that by providing an environment,
where people can have a two-way interactive connection with their favorite person's
Avatar (their virtual self). Our platform enhances existing connections and
fills a void that current social media platforms fail to fulfill. If you've
ever wanted to experience the feeling of interacting one-on-one with a celebrity,
or a relative who has past, you may be in luck!! Elysian is a place where everyone
can connect, anytime, anywhere, and with anyone.
How do I connect with
others Avatars?
Set up a FREE account, and then simply do a search on our site for the persons
name your looking for. If they've created an Avatar, your in luck. If not, send
them a link to our site, and ask them to set one up. You can also start by browsing
through some of our favorites. If you know their
Elysian Username, you can access their profile page directly by typing in https://elysianai.com/insert_username_here.
For details about setting up your FREE account, please visit the About
Us page.
Does it cost to connect
with others Avatars?
Anyone can browse our site and view the Avatar profiles. Account setup is required
in order to connect with the Avatars. Each new account is provided with some
complimentary credits at initial sign up, so you can try it for FREE. After
your credits have been used, the purchase of additional credits is required
in order to connect with others Avatars. View pricing
What do I need to create an Avatar of my own?
Sign up for a FREE account. Once your account is set up, go to the My Avatar
area within your Settings. Add a photo for your Avatar, and a short audio clip
of your voice (approximately 2-3 minutes long), and select a personality profile.
Elysian handles all the magic from there, and your Avatar will come to life
in just minutes. Once your Avatar is created, share your custom link with your
friends so that they can connect with your Avatar, or have them search for you
when they visit our site. For best results, see our Best
Practices for creating your Avatar. For details about setting up your Avatar,
please visit the About Us page.
Does it cost to set up
an Avatar of my own?
You can set up your own Avatar for FREE. You Avatar will then remain active
for 5 days. After 5 days, there is a nominal annual fee in order to maintain
your Avatar's active status (so others can connect with it). Each year requires
a renewal of the Avatar. Advanced Avatars are also available. View
details & pricing
What happens to my Avatar
if I don't purchase it or renew it each year?
Your profiel will remain active and your Avatar will remain in our system for
other users to view. It will be notated as Inactive, and other users will not
be able to connect with it.
How much are credits?
Please view our pricing page for details.
Do my credits expire?
No. Your credits will not expire as long as you don't delete your account.
Do I have to use my own photo and my own voice?
Elysian is designed so that anyone can create a virtual version of themselves,
and allow anyone else to experience the feeling of interacting with them. Ideally
the platform will be utilized accordingly, however we understand that some people
may want to test the technology and maybe have some fun with it. As long as
you have the legal rights to a particular photo and voice, then feel free to
use it. We also do provide some alternative stock voice options for those who
do not wish to use their own voice. You can select one of the alternative voice
options while creating your Avatar. Please note that users are required to use
their own photo and voice in order to be eligible to receive an account verification
checkmark.
Can I use a different
photo for my Avatar, then I use for my profile photo?
Yes. See our Best Practices page for details
on creating your Avatar.
Can I change the photo/image
that I'm using for my Avatar?
Yes. You can change the photo/image that is used for your Avatar at any time
in the Settings area. However, please note that there is a nominal fee for each
time you change your Avatars Photo. View pricing
Can I change the voice
that I'm using for my Avatar?
Yes. You can change the voice that is used for your Avatar at any time
in the Settings area.
Can I change the personality profile
that I'm using for my Avatar?
Yes. You can change the personality profile that is used for your Avatar at any time
in the Settings area.
Can I activate someone
else's Avatar that is inactive?
Yes. It is possible for another user to renew/activate someone else's Avatar
(i.e. A Grandchild wants to activate a Grandparents Avatar). Please contact
us for details.
What level of customizations
are there for the Avatars?
It is our goal for every Avatar to resemble it's owners individual characteristics
as closely as possible. We offer three Levels depending on the amount of customization
each user would like for their Avatar. Level 1 Avatars can be created independently
by every user within their Settings area. Level 1 is the default level for all
newly created Avatars, and includes custom image (your image), custom voice
(your voice), and custom name (your name). It will also include several personality
options, and runs on our general AI modeling engine. Advanced Level 2 &3
Avatars require custom development by our team. More information on Level 2
& 3 Avatars can be found here.
Why would I want to create
an Avatar of myself?
We may be mere mortals but our Legacy endures. We're remembered, and memorialized
through writings, pictures, videos, and more. And although pictures, and videos
go a long way to help archive who we are, or who we once were, they don't come
close to providing the experience of a one-on-one interaction. Elysian empowers
us to preserve some of the key elements that make us who we are, and present
them in a way that provides future generations with the incredible feeling of
interacting with us, and the sense of actually being together. Elysian makes
it possible fore anyone to create a timeless legacy that will endure for generations.
Imagine, your great-great-great grandchildren will be able to experience what
it would be like interacting with you 100's of years from now.
Why would a celebrity,
or social influencer want to establish a Elysian account?
Most celebrity and influencer fans would be elated to have the opportunity to
either meet them in person, or somehow interact with them. Obviously, there's
just not enough time in a lifetime to physically interact with thousands of
people. Elysian empowers celebrities and influencers to enhance their connections
and transcend their physical limitations by allowing their fans to experience
the incredible feeling of interacting with them, one-on-one. Something they
would have otherwise never have had the opportunity to achieve.
Can I earn revenue from
Elysian?
Yes. Elysian users have the opportunity to share in the revenue their Avatars
produce. Revenue is produced when other users connect with your Avatar. View
details
What are the "Unique Connections" and "Total Time" displayed
on the Avatars profile page?
"Unique Connections" represents the total number of unique Elysian
Users who have connected with that Avatar. "Total Time" represents
the total time (Hours:Minutes:Seconds) that all other Elysian users have connected
with that Avatar.
What does the checkmark
mean?
The checkmark represents a user who has been verified and has completed the
required KYC docs. No Checkmark means the user has NOT been verified and has
NOT completed any KYC docs. View KYC requirements
Is there a fee to receive
a verification checkmark?
No. Verification is free.
How is it that I can
connect with someone who has passed?
Elysian makes the improbable, possible by allowing people to experience the
incredible feeling of interacting with a relative or a famous person who has
passed? If the individual had established an account prior to passing, your
in luck. If not, the estate of the person could establish an Avatar on their
behalf, by having the rights to their likeness and providing Elysian with the
required data for the Avatar creation.
I have a relative who
has passed, and would like to create an Avatar for them. Is that possible?
Yes. As long as you have the rights to their likeness, and have about 2-3 minutes
of audio of them, and a good photo, then you can create an account and an Avatar
on their behalf. If you have more questions about setting this up or need assistance,
please contact us.
I created an account,
but don't see my profile when searching in the search results?
Only users who have created an Avatar (and active) will show up in the search
results. Users who have not created an Avatar will still have a profile page
(https://elysianai.com/my_username) and be able to connect with others Avatars,
but will not be listed in the search results.
What languages do you
support?
Currently our technology works best with the English language, however most
other languages are supported.
What files should I upload
for my voice?
The quality of the voice samples you upload will influence the quality of the
output voice we generate. We recommend uploading 2 minutes or longer of clear
audio file. (.mp3 are preferred. However, .m4a, and other audio file formats
are also supported). Max 10MB containing a single speaker with no music and
background noise. Please visit our best practices
page for more information.
Are there any restrictions
on what voice I can upload for my Avatar?
You must be the rightful owner of the files you upload to the Platform. You
are responsible for all files you upload to and generate on the platform, and
for the consequences of publishing those files elsewhere. Elysian claims no
rights over the files you upload to the platform, except the right to review
said files in accordance with local laws. If you are unsure about whether you
can publish content featuring a voice file, we advise that you consider your
domestic law's stance on copyright before publishing any such content.
Is there a way to make
my Avatar voice sound more like me?
The quality of the Avatars voice is dependant upon the quality of the data that
is provided by the users. Therefore some Avatars may sound closer to their owners
than others. If you think your voice could be improved, please try to upload
a more clear voice sample. Also the longer the sample, the better the output.
Please visit our best practices page for
more information. Enhanced voice customization is available. Please contact
us for more information.
Is my data safe?
Your data is completely safe with us. We don't share it with anyone and don't
use it to run ads. Privacy and security is a top priority.
Can I deactivate my Avatar?
Yes. Users have full control of their own Avatars. They can make changes to
it, and deactivate their Avatar if they don't want anyone to connect to it.
I'm concerned about the
potential for mal-intent with the use of my voice?
Although the custom voices that our AI produces resembles the owners very closely,
there are many technologies on the market that can easily detect with certainty
that the voice has been reproduced by a computer. In addition, most of the audio
generated by our AI will be watermarked, so that it can be traced back to us.
Suffice to say that if you've ever posted audio or video to a social media platform
or any other publicly accessible platform that includes your voice, and there
is someone who is determined to use that voice for mal-intent, there are plenty
of other tools already available on the market for them to do so. Utilization
of any voice that is not the owners, or an entity who has rights of the owners
is a strict violation of our TOS, and all known infringements
will be reviewed and actioned accordingly.
I'm concerned that my
Avatar's responses might not 100% reflect how I might reply.
One of our goals is to allow anyone who wants to create their own personal Avatar
to be able to do so. This includes making it as affordable as possible. Therefore,
by default, all Avatars start out as a base Level 1 Avatar. Level 1 Avatars
include several personality options, and runs on our general AI modeling engine.
We've also implemented some general filters in order to maintain neutral positions
with respect to polarizing social and political topics, as well as offensive,
or romantic innuendoes. We are continually working to improve our technology
in order to provide users with more enhanced customization options and features.
Each Avatar includes a disclaimer within their profile. Advanced (Level 2 &
3) customization is available for more enhanced individual Avatar characteristics,
and personalization. View details. Please contact
us for information about customization options.
What is your
policy regarding protecting the rights of the owners voice?
We're committed both to respecting intellectual property rights and to implementing
safeguards against the potential misuse of our technology. Our TOS
prohibits malicious use of our technology towards any purpose which can be deemed
illegal or harmful. In addition, Avatars with a checkmark have provided KYC
documentation. In some instances we may use recognizable voices. We do so for
entertainment, or demonstration purposes, and the data is either open-source
or belong to the public domain, and in contexts which are so far as possible
socially and politically neutral. At the same time, Avatars that are designated
as not the real person (ex. @like_TomCruise) are clearly marked within the profile
as to not mislead or misrepresent anyone. We seek to support voice owners and
their licensors in claiming their rights and all known infringements will be
reviewed and actioned accordingly. Users who are establishing an Avatar as a
representative of someone must secure permission from the voice owner(s) for
such use.
Do I own the files I
upload?
Yes, we claim no rights over the files our users upload to the Platform, except
the right to review said files in accordance with local laws. You retain full ownership
of all of your contributions and any intellectual property rights or other proprietary
rights associated with your contributions. We claim no Intellectual Property Rights over
the Files you Upload or the Content you Generate using our Services, including the recordings
of your own voice, and we will not use the Files you Upload to independently generate any content
outside of the Elysian platform.
The Username (@username) I'm trying to register
is showing not available, but there doesn't seem to be any current account using
that name?
Usernames can only contain alphanumeric characters (letters A-Z, numbers 0-9)
with the exception of underscores (_). They must be a minimum of 7 characters
and a maximum of 25 characters. If you believe a specific username might be
available and would like to request the use of a username that is showing as
not available, please contact us.
Do you have an app for iOS or Android?
Currently there is no Elysian app. The ElysianAI.com website works well on desktops
and mobile. This allows us to update Elysian without asking users to constantly
update an app.
Support FAQ's
Q. I'm trying to set up an account but I didn't receive a confirmation email.
A. If you did not recieve your confirmation email, please check your spam folder.
If you need additional assistance setting up your account, please contact our
support team.
Q. How do I interact with the Avatars?
|
1. Setup a FREE Account. (You'll receive some FREE credits so you can
try it out) 2. After Setup, search for your favorite Avatar name in the top search area. Or, view our favorites. 3. Click on the Connect button. 4. Once on the connect page, you can start interacting by using your mic, or by typing. |
Q. How do I create my own personal Avatar?
|
1. Setup a FREE account. 2. Go to My Avatar 3. Complete the Avatar setup. Provide a Photo, 2-3 minutes of Voice Audio or Select from Stock Voices, select an AI Personality Profile, and Save. (Your Avatar is FREE to setup.) For optimal results, please view our Best Practices 4. Waite about 5-7 minutes while Elysian creates your lifelike Avatar. 5. If you want to interact with your own Avatar, click on your @my_username in the top right, and then Connect. |
Q. I get an error when uploading my Avatar photo.
A. Photos should be a .jpg, .gif, or .png file. If your photo was rejected,
please try uploading a different photo. Photo's may be rejected if they resemble
a famous celebrity. If you continue to experience issues or you are a famous
celebrity, please contact our support team.
Q. In my settngs area, why is my "Total Time" different than my
"Total Time Since Last Payout"?
A. There are several reasons these numbers might be different. If you connected
with your own Avatar, that time is not counted towards your earnings. Only time
that others connect with your Avatar will count towards your earnings. If you've
earned enough, and have requested a payout, then your "Total Time Since
Last Payout" will reset. Your "Total Time" will always reflect,
the total time that all users, unluding yourself have connected with your Avatar
from the first day you set up your avatar onward. This "Total Time"
will also display in your public profile to other users.
Q. I did not get a response from the Avatar.
A. If you have planty of credits, and did not get a response, please refresh
your screen, and try again. If you lost some credits as a result, please notify
our support team.
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